Creating a Diagnostic Report

How do I create a Windows diagnostic report?

To generate a DxDiag, please follow the steps as outlined below.
 
For computers with a Windows XP operating system:

1. Press your Windows "Start" button normally found at the bottom left hand corner of the screen.
   
2. Select the "Run" option in the menu.
   
3. Type in "dxdiag" in the box and press "OK".
   
4. Select the "Save All Information" Sometimes, you will be asked if you wish to check if the drivers are "digitally signed" Should this message appear, choose "Yes".
   
5. Save the file to a place on your machine where you can easily locate it again e.g. your desktop.
   
6. The file may then be attached to an email or uploaded to our forums.

For computers with a Windows Vista operating system:

1. Press on the "Windows Vista" button normally found at the bottom left hand corner of the screen.
   
2. Select "Start Search".
   
3. Type "dxdiag" in the box and press the return/enter button on your key board.
   
4. Select the "Save All Information". Sometimes, you will be asked if you wish to check if the drivers are "digitally signed". Should this message appear, choose "Yes".
   
5. Save the file to a place on your machine where you can easily locate it again e.g. your desktop.
   
6. The file may then be attached to an email or uploaded to our forums.